Training & Development
NBC’s training solutions cover a range of personal, professional, team and organisational development areas, specialising in Sales, Management, Customer Service, Communications and Coaching.
Motivate and Inspire – Achieve results through your people, because they want to. Get alignment of company goals and strategy through a shared vision with your team. Establish clear goals, supported by action plans to achieve them. Implement a focussed coaching program that delivers direction and support where needed to motivate and inspire your team. Follow robust processes to manage performance.
Transitioning from being a team member to a team leader can be a challenge. Learn how to manage different personalities so you have the right approach at the right time for each team member. Open up communication with regular one on ones and team meetings. Set expectations, establish goals and provide the right amount of direction and support. Build trust to inspire and motivate your team.
Establish a solid foundation of process and skill to build on and win new business. - -Planning for success with clear objectives and a strategy for mutually positive outcomes. Connecting and engaging effectively - opening powerfully and using expert questioning skills to uncover client needs and active listening. Positioning value persuasively, offering attractive solutions with relevant benefits. Handling any concerns, closing effortlessly and following up. These are some of the key skills to an effective sales approach
“Emotional intelligence is the ability to perceive emotions, to access and generate emotions to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions to promote emotional and intellectual growth.” (Mayer & Salovey, 1997). This workshop is designed to help you increase your awareness of your abilities in emotional intelligence and provide tools and techniques to help you improve your abilities.
Really engaging your audience and delivering with impact, takes confidence and skill. Overcoming nerves and making a connection with your audience is critical. The three key areas of focus are planning, preparation and delivery.
Successful negotiations result in win – win outcomes and your preparation is key. Learn to identify what your trade-ables are and to position your offer persuasively. Handle any conflict effectively and manage tactics.
A great customer experience can generate enormous returns through repeat or new business. Learn how to exceed customer expectations, retain loyalty and generate a higher ROI.
Our lives are more stressful now than they have ever been before, building the skill of resilience is critical in a challenging work environment. We cant control all of the events around us, but we can control how we respond to them, which will have an impact on the outcome. Learn to identify what’s in your control (Circle of Influence) and let go of the things that aren’t. Having a positive mindset sets you up for success in life - in the workplace it is contagious, as is the opposite – negative mindsets impact everyone around us. Learn about different mindsets and the positive impact of having a growth mindset over a limiting fixed mindset.
Together we can achieve so much more – Effective teamwork is critical in all areas of life. Map out your team’s dynamics to identify the strengths and the potential. Understand each person’s priorities, and how to adapt to interact more effectively to achieve the best outcomes.